Report an IT Security Incident

When in doubt, report it! 

The guidance below will help you know what to do in a few different scenarios, but if you're ever unsure if an incident should be reported to the IT Security Office (ITSO), go ahead and report it here.  

Self-report a phishing scam

If you receive an email that you suspect is a phish:

• Do not reply. 
• Do not click on any links or open any attachments. 
• Self-report the phish through your email service (i.e., Outlook).

Report a compromised account

Unauthorized password, credential, account changes: 

• Call 4Help at 540-231-4357
• Reset/change your password.  

Page one of the ITSO's Incident Response Quick Guide tells you what type of information to provide in your report.

Report a malware incident

• Report any suspected or confirmed malware incident to the IT Security Office (ITSO).
• If it involves high-risk data or disruption to critical systems, call 4Help immediately at 540-231-4357.
• Page one of the ITSO's Incident Response Quick Guide tells you what type of information to provide in your report.

More information about dealing with ransomware is available on the ITSO website. 

Report a data exposure

• Report any potential or confirmed data exposure incidents to the ITSO.
• If it involves high-risk data, call 4Help at 540-231-4357.

More information about dealing with data exposures is available on the ITSO website.

Report any crime or emergency to the Virginia Tech Police Department

• Call 911 for any threat to life or property or other emergency.
• Report all crimes and suspicious activity/persons anywhere on campus immediately to the VT Police at 540-382-4343, or by dialing 911.